State Farm® Insurance Agent Chad Sittig

"Traci Gibson provided excellent customer service and explained each detail of the new policy. She even uncovered a refund from another policy we had coming to us! Very friendly. Would recommend working with her anytime."

"My wife and I just moved to North Carolina, and needed to switch our insurance from Colorado to here. I googled State Farm and Chad Sittig agency came up and the reviews were great, so I decided to give them a call. Upon calling, Traci answered and was incredibly professional, down to earth and kind. She invited us into the office so that we could get everything squared away. Once we got there and she pulled up our account, we found out that the agency in Colorado had not set it up to give us the best deal, and although we were married and questioned not having the accounts combined, the agency in Colorado had assured us we didn't need to do this, and that we were still going to get the multi car discount. Traci pulled up our account and was able to combine all of our vehicles into one account and save us a ton of money for which we are eternally grateful for, even though this was not an easy task. She also connected us up with a real estate agent so that when we get ready to buy a house, we will be good to go! Thank you Traci for your utmost kindness and professionalism! You reassured us we picked the right State Farm! You were one of the only positives to moving here."

"Our agency, Courtney Hensley is amazing. She is one of the best we have ever had. She is there for anything we need and responds back to us right away. If anyone needs these services, don't look anywhere else, Courtney at Chad Sitting State Farm is the person to go to....."

"I called today for help with renters and flood insurance questions and spoke with Michael Anderson. He went above and beyond to ensure I had all the information I needed with complete accuracy and Convenience! I was concerned about what all my current policy covered with the upcoming storm and not only did he help me with the additional coverage I needed he showed empathy and understanding along the way. This is why I love my insurance agency and highly recommend them!!"

"Traci Gibson is a gift! Absolutely adore her and working with her helped me to step out on my own and get my auto insurance. Will be coming to her as long as I live."

"Truly the worst customer service I have ever experienced Was with them for over 15 years, when I first signed up for multiple services(business, auto, home, etc), the agents were great. Over the years, getting needed information, and having emails ignored became a huge issue. Most recently I have had to go in person to even get needed action taken on my account. If you call, they wont get back to you, if you email good luck hearing back. Customer service from the main manager is horrendous and I even CC Chad Sittig himself on some emails I was getting nowhere with (that Juli was ignoring) and never heard a word of action from him. Does he even exist? Who knows. I should have cancelled all policies with them years ago, but I finally had a situation that was Sittig agency's fault and they took zero accountability. Even blaming their oversight on other colleagues (Juli Blaming Traci), and then on the fact that they (Juli) have too many clients to pay attention! Wild times. Happily with another agency now that return calls ASAP and provides an actual person to work with me... not a "team" that I have to repeat my needs to each time. They were even rude and abrupt with my new agency when switching over. New agency was also baffled at the unprofessionalism. So glad to be rid of them. Wish I had done it sooner. Look at how they reply to other negative reviews on here also, this is how you actually will be spoken to as a customer by if you ever need more help from them after sign up. Reply to update: I don't want to engage with the agency any further. Juli had plenty of opportunity to care and do a better job over the last many years. I believe that if the agency wanted to see how well Juli and staff get back in touch with people you could go through her emails and see how many times clients have to follow up to get a reply. Not being able to locate any emails sent checks out. Highly unorganized organization."

"After going in circles with agents from out-of-state, Traci Gibson at the New Bern State Farm office was a breath of fresh air. She was solution focused, straight to the point, and highly effective! I started the conversation with nothing but questions and worries and ended it with the policy I needed. I am so grateful for her patience, knowledge, and willingness to help. It made all the difference!"

"Traci Gibson was amazing to work with, She got me approved for a final expense policy even with my past cancer issues and the Owner Chad Sittig runs a top notch company! I would recommend highly! Ask for Traci and make sure to insure your life which carries way more value than any of your material belongings!"

"We have been in the midst of moving from Charlotte to the east coast in Oriental and Traci Gibson has been so very helpful to us and our insurance needs. She is very helpful, knowledgeable and even goes through the process of making sure we are getting the best rates possible. We look forward to working with Traci!"

"This lady knows her assignment...there really is no competition. There has never been a situation that has come up for me or my family that she couldn't handle. Please come and see Traci Gibson for all your insurance needs."

"I have been with this State Farm since 2018 and I can not say enough good things about them. Specifically Ms Traci, she has ALWAYS been wonderful. She is so very patient, kind, understand, and explains everything in a way that is easy to understand. If you are looking for a new insurance, I recommend them, Specifically Ms Traci."

"Worst business to deal with, my mom call regarding rate increase but told my mom return my sister license. We got a better deal and my mom went to cancel. Tracy and the other lady ask my mom to sent the other progressive insurance information which was private. My mom has the insurance policy information and show it to them but they want to see the entire policy information. I told my mom to ask why, but they never answer her. Because the lady Tracy knows is private information and it should not be share. They kept insisting they need to see the other insurance policy information. So my mom call me about it and they took her phone sent the insurance information to them selves. I talked to Tracy on the phone to ask why they need the other insurance company policy information. She change the subject to I need prove of cancellation from progressive. I called progressive and they told me they already sent the information regarding and it should already be automatically sent as well. My mom told me after they saw that my dad is not on the new policy, the lady Tracy treated to report my dad but my dad is not home and does not drive the car so that why we took him off. Want to give people head up what they have to deal with!!! Know the rule and regulations!! She even rebuke my mom that if your daughter knows so much why don’t she work with insurance policy!!!"

"Phenomenal customer service great business low insurance rates, very friendly, and they are willing to work with you"

"I hope anyone reading this does not believe the defensive responses they give when they get a poor review for their poor customer service. Please do not fall for it. They may make it easy to sign a policy and take your money, but outside of taking money they are unable to handle any other tasks. They also have google remove bad reviews. So just FYI, a lot of people have left accurate reviews regarding their poor customer service, that have come down. They are right , I am no longer a customer. But I'm still going on several months of over charges with no refund or return communication. They are VERY quick to respond to google reviews, but never phone calls or emails. If only they worked on reimbursing their customers for "accidental charges" as hard as they worked on their google reviews."

"Traci is so friendly and on top of her game. It’s so wonderful to have an agent who looks out for me and who I can really trust!"

"I recently moved to New Bern. I had received quotes from two other major companies, both very expensive. I felt they were more interested in making money than helping me with the coverage l needed. Traci was actually interested in helping ME. She knows her stuff. I bought full coverage for home and auto. I truly liked Traci and her manner of business and knowledge. If you need insurance, call Tracy at State Farm. Betty Sander New Bern, NC"

"Quick service, very friendly until you ever need to speak to them again. Once they have your money it's a fight to even get a return phone call. She set up a single home flood policy for me and yet knew I lived in a condo. Costing me almost double what it should have. Talked to someone else in the office after leaving message for my agent and was told they would look into it. Never heard from them again. I switched to a new insurance co. Over a month ago and let them know with all documentation they required to end my coverage on the 12th of the month yet they still took my automatic payment for the entire month. Shop around they're not going to look out for you!"

"Traci was very helpful and personable."

"Staff was very accommodating ( Juli) helped navigate all paperwork for me. Was very understanding as to my situation and had great empathy. Highly recommend"

"TRACI IS BACK!!! I have known Traci for quite sometime, and I know she loves insurance and people. If I have any clients looking for any sort of insurance, I always send them to Traci because I know they will be taken care of!"

"I called the office the other day to make a payment, And my girl TRACI is back.🙌🏾 Im so happy. She is so amazing. She handles everything so professional and with care. Always a good vibe ❤️"

"Traci is amazing to work with and very knowledgeable."

"Traci has been great! Have worked with her for years and is always on top of everything! See Traci for all your needs!"

"Traci Gibson was a huge help with our search for new homeowners insurance! We are looking forward to working with her again to bundle our auto when it's time for renewal."

"Traci Gibson was phenomenal!!!"