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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Diane Cortez

April 11, 2024

5  out of  5 rating by Diane Cortez
"Taylor was very helpful. She had an awesome personality. I would highly recommend her.😊"
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james bonney

April 10, 2024

5  out of  5 rating by james bonney
"Have been with Chad Sittig for several years. Service has been great. On latest renewal I needed to make some changes and needed advice. Meaghan stepped in and took care of it quickly and professionally."
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Peter Allard

April 4, 2024

5  out of  5 rating by Peter Allard
"Filed a claim at 930 in the morning and got a call from state farm at 430 that afternoon and they paid claim the next morning thank you Jennifer Hobbs-Swindell 😊"
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Joan Leonard

April 2, 2024

5  out of  5 rating by Joan Leonard
"Camryn Sittig gives the very BEST customer service! He is efficient and knowledgeable too. He makes insurance fun!"
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Michel Bennett

March 9, 2024

5  out of  5 rating by Michel Bennett
"She was so efficient I was at a loss for words. It is such a pleasure working with someone who knows the business like she does. "Hooyah""
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Tyler Markert

March 5, 2024

5  out of  5 rating by Tyler Markert
"Jennifer Hobbs is one of the best to talk with, great service! Huge help! Couldn't have been happier or pleased with my service with her. Thank you Jennifer!"
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February 29, 2024

5  out of  5 rating by tonysaloom
"Jennifer was very helpful."
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Flay Gray

January 18, 2024

5  out of  5 rating by Flay Gray
"Courtney went beyond the call of duty to insure that my account taken care of. I'm thankful to be with State farm due her. Just to know I'm in good hands."
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Paige McLawhon

December 30, 2023

5  out of  5 rating by Paige McLawhon
"Jennifer reacted to my time sensitive and got it done!! Many thanks !!"
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Angela Yaeger

December 15, 2023

5  out of  5 rating by Angela Yaeger
"I have been a customer with State Farm for along time. Jennifer Swindell has been with me since the beginning. She goes out of her way to make sure all my questions are answered and well taken care of. She has helped me and now my kids. Thanks Jennifer for being the best at what you do and caring for your customers like family!!"
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Terri Cummings

December 14, 2023

5  out of  5 rating by Terri Cummings
"We have recently moved to New Bern, NC from Arlington, TX. We reached out to Chad Sittig's office to transfer our auto policies and were put in touch with Jennifer Hobbs-Swindell. We have been with State Farm for over 37 years in many different cities and 3 states. NEVER have I had the customer service experience I have had with Jennifer. From day one, she has worked tirelessly to get us transferred, payments stopped in TX and restarted in NC, as well as looking into rental information and now homeowners insurance. She shouldn't be, but is reachable 24/7 and has responded within 24 hours to every request I have made. She has gone above and beyond (sending info to get our license transferred, looking into flood zones, and sending recommendations for services and events in the area!!) We have NEVER had anyone explain our policy in detail and thoroughly review our coverage and make suggestions (to save us money!) An incredible asset to State Farm and Chad Sittig's office, she will be the standard by which all others are measured. 10/10"
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Luis Lopez

October 30, 2023

5  out of  5 rating by Luis Lopez
"We had the pleasure of working with Jennifer Hobbs-Swindell at State Farm. She was absolutely wonderful and helpful & knowledgeable. Only praises for her!!!"
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Brenda True

October 18, 2023

5  out of  5 rating by Brenda True
"Very informative and professional. They assist you with many of life's necessitates under one umbrella."
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Carolyn Adams

October 13, 2023

5  out of  5 rating by Carolyn Adams
"My husband and I relocated from Pennsylvania to North Carolina last summer. As a longtime customer of State Farm, we had no doubt that we would continue to receive the same excellent service that we had become accustomed to receiving from State Farm since the 80's! Our agent, Jennifer Swindell, of Chad Sittig's office, did not disappoint us. She's been very professional, cordial and willing to listen to our areas of concern. This is why we continue to choose State Farm to insure our cars and our home. Choose State Farm! You won't be disappointed!"
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Logan NC4OM

October 6, 2023

1  out of  5 rating by Logan NC4OM
"Worthless. Sent to a mechanic “from their list”, mechanic took 2 months to return vehicle, had to return it, still isn’t fixed. First time I tried to get assistance from State Farm they told me “it’s my own prerogative” if I want to get it inspected. The second time I called, I asked to “make an appointment with Chad about my claim” and was told “he doesn’t do that”. My next phone call is corporate."
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Cindy Richardson

September 13, 2023

5  out of  5 rating by Cindy Richardson
"I would like to express my sincere thanks to Courtney who works at this office. She was very helpful to me and went out of her way to assist me with a claim issue. She was very courteous, professional and pleasant while assisting me. She provided excellent customer service which is very difficult to find in this day and age. Thank you very much Courtney. You are a credit to your agency."
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Lauren Cooper

September 11, 2023

1  out of  5 rating by Lauren Cooper
"I had a family friend that previously worked here. I waited two weeks for a quote and then received one for the wrong Lauren C. that had a different middle name and driver’s license number than mine. I informed the member helping me and then waited another month for a correct quote that never came. But, I did receive a nice survey asking me how my service experience was and how informative the policy breakdown on my quote was… nice joke State Farm. I really wish I could say my experience was good but it was definitely the opposite."
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Kelly Tippins

August 7, 2023

5  out of  5 rating by Kelly Tippins
"Jennifer is very professional and really knows her industry. She new all the extra things to look for and cross reference. Very impressive!"
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Megan Kaufman

August 5, 2023

5  out of  5 rating by Megan Kaufman
"Jennifer helped us to better understand our coverage, switch our two vehicles from another company and saved us a bunch of money in the process. Thank you!"
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Betty Rodgers

June 12, 2023

5  out of  5 rating by Betty Rodgers
"I was comparing prices for my home, wind and hail and auto insurance. Jennifer Swindell was recommended by my sister. I enjoyed working wit her. Definitely would recommended Jennifer to my friends."
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June 5, 2023

5  out of  5 rating by C Y B E R
"Macy is an absolute pleasure to deal with, she is extremely knowledgeable, polite and responsive. Whenever I have a question, a concern, or need any help at all… Macy is right there to assist me!"
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Hailey Knear

June 3, 2023

5  out of  5 rating by Hailey Knear
"macy has been extremely helpful this past year in getting me quotes for numerous different types of insurance. she helped me score a good deal on renters insurance and has been amazing at answering any and all of my insurance related questions!"
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Dan Brosnan

May 31, 2023

2  out of  5 rating by Dan Brosnan
"Loaded up on policies, never filed a claim. Near impossible to get someone on phone to answer question on my policy or to follow up. They seem to be okay as long as you do not need a response."
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Tedra Manning

May 31, 2023

5  out of  5 rating by Tedra Manning
"Dawson answered all of my questions and any concerns that I had! He took care of what I needed! Thanks Dawson! 😊"
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J Altum

May 30, 2023

5  out of  5 rating by J Altum
"Macy Hansen-Penzien was wonderful to work when we moved to the area in getting new insurance set up. Very attentive and good communication."