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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ashley Wood

November 8, 2024

5  out of  5
rating by Ashley Wood
"Excellent!"
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Rebekka Roos

November 8, 2024

5  out of  5
rating by Rebekka Roos
"Ms. Saundra has been so helpful with assisting me and answering all my questions. I would 10/10 recommend State Farm as the best insurance company."
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Celia Rolison

November 8, 2024

5  out of  5
rating by Celia Rolison
"Saundra was very helpful and quickly took care of my needs."
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Mark B

November 8, 2024

5  out of  5
rating by Mark B
"Saundra was Fast and responsive to our claim"
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Hilliard Thompson

November 7, 2024

5  out of  5
rating by Hilliard Thompson
"Traci Gibson."
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Gzz Grizzly

November 7, 2024

5  out of  5
rating by Gzz Grizzly
"Traci Gibson.. one of the best agent ever. Very reliable ."
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Dawn Bledsoe

November 7, 2024

5  out of  5
rating by Dawn Bledsoe
"Awesome service, very thankful."
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H&J Limited

November 5, 2024

5  out of  5
rating by H&J Limited
"Spoke to Saundra about my policy… She is very kind and professional."
We responded:
"Thank you very much for the thoughtful review!"
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Kimberly Blackwell

October 21, 2024

5  out of  5
rating by Kimberly Blackwell
"Saundra is just wonderful. She is so patient and helpful when the computer systems don't do what they are supposed to. They are very lucky to have her."
We responded:
"Thank you for the fantastic review Kimberly"
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Thorsten Schlette

October 21, 2024

5  out of  5
rating by Thorsten Schlette
"Saundra was very helpful to answer my questions and help me out. Didn’t have to wait and got all I needed. Thank you."
We responded:
"Thank you for the lovely review Thorsten"
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William Houston

October 18, 2024

5  out of  5
rating by William Houston
"Great experience with Saundra at Chad Sitting's State Farm Insurance Agency. I received a letter from my mortgage bank stating that they did not receive up to date information from FEMA about my flood insurance and THEY would have to purchase very expensive second party flood insurance. Although it is FEMA’s responsibility to provide the information, the bank stated they had never sent it. Saundra researched and obtained the latest information from FEMA and then spent close to an hour working the phone to reach the proper department at the bank. I did nothing but tell her my problem, sit quietly at her desk and she took care of it. To say she was professional and courteous is an understatement. The bank now has the latest info and I no longer have to worry about them obtaining forced coverage on my home!"
We responded:
"Thank you for the lovely review William"
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Loretta Smith

October 11, 2024

5  out of  5
rating by Loretta Smith
"Saundra helped us get oir new vehicle set up with easy. We have had nothing but great experiences with Chad Sittig's agency! Very much recommend!"
We responded:
"Thank you for the kind review Loretta. "
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Renee Stachow

October 9, 2024

5  out of  5
rating by Renee Stachow
"Spoke with Saundra at the office today and she could not have been nicer or more helpful. She knew just what I needed. Thank you"
We responded:
"Thank you for the the touching review Renee!"
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Micheal Wilson

October 3, 2024

5  out of  5
rating by Micheal Wilson
"It’s nice to deal with a business that makes you feel as though they appreciate your business. I’ve been with State farm for years and dealing with Miss Julie is the biggest reason that I am a loyal customer. She is professional, courteous, kind and makes me feel like the company cares more about me as a person than as a number. I don’t know win or why the company hired her but I do know that I am very glad they did."
We responded:
"Thank you for the kind review Micheal. "
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Steve Poole

September 16, 2024

5  out of  5
rating by Steve Poole
"I switched all of my policies to State Farm today after a personal visit and consultation with my new agent Courtney Hensley at the Chad Sittig Agency in New Bern. Courtney is extremely knowledgeable about State Farm’s products, personable, caring about her clients, a professional and a total joy to do business with. I feel like I have a new friend who I can trust. Courtney easily earned Five Stars from me! Steve Poole New Bern NC"
We responded:
"Thank you for the wonderful review Steve! "
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Brian Karstetter

September 11, 2024

5  out of  5
rating by Brian Karstetter
"Just wanted to recognize Saundra at Chad Sittig State Farm for excellent and friendly customer service. She took our problem and resolved within minutes. Great job. Brian Karstetter"
We responded:
"Thank you for the thoughtful review Brian!"
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Chuck Jutrzenka

September 4, 2024

5  out of  5
rating by Chuck Jutrzenka
"Called State Farm today with a few questions. Call was answered by Saundra who answered all my questions, made necessary changes and emailed document to me. Thank You Saundra!"
We responded:
"Thank you for the lovely review Chuck!"
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Frank Couch

August 30, 2024

5  out of  5
rating by Frank Couch
"Good morning Mr. Sittig, Thank You or your quick response. I just wanted to express my sincere appreciation and gratitude to a couple of your employees. It started with a simple phone call to your agency initially speaking with Courtney who was very pleasant and helpful. She connected me with Michelle and just moments into the conversation I knew she was going to be great to work with. Michelle put a vehicle and homeowners package together for us that was much better than what we had before with a great surprise for my 15 year old son that just sealed the deal. She later came out to take pictures and met my wife and greeted her like she was family. You just do not receive this type of customer care anymore. It's simply good business with good people! A couple of days later I spoke to Michelle again on the phone and she had followed up and took care of the cancellations. Well I called her again a few days after that and told her I know you folks probably don't get involved with health insurance, but did she know of anyone that I could talk to that could help. She told me that Jonathan Webb in her office has several years in the health insurance field and that she would get us together. It was shortly after that I received a call from Jonathan. He seemed to be very willing to help us but at that point I didn't realise how much he was going to help. He asked if he could have a little while to put some packages together for us and that he would get back to us. Not long after that he called and said he had a few things for us to look at. My wife and I went to his office and sat down to a desktop full of different plans he had pulled up. After going through them he said he would try a few other options and again get back with us. Through conversation with Jonathan, I gathered he had spent some of his weekend time away from his family on our insurance. He has put a package together that absolutely blew my mind. Words can not even begin to again express our sincere appreciation and gratitude for his time and trouble. I hope it goes without saying but THANK YOU!! You have been a blessing..."
We responded:
"Thank you for this wonderful review. We appreciate your business and strive for this type of team work. Have a great day."
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Chris Hughes

August 30, 2024

5  out of  5
rating by Chris Hughes
"Courtney was very professional and polite. Got everything i needed handled very quickly. Full explanation of new policy and ensured i had zero questions at the end. Highly recommend for future business."
We responded:
"Thank you for the thoughtful review Chris"
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dev Lippitt

August 30, 2024

4  out of  5
rating by dev Lippitt
"Thank you Saundra…. Appreciate your help With my State Farm Insurance"
We responded:
"Thank you for the thoughtful review Dev"
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Anna Bay

August 30, 2024

5  out of  5
rating by Anna Bay
"Courtney was very helpful and kind in helping me set up renters insurance and it only took 10 minutes! They have very reasonable prices and she helped get me the perfect coverage! I would definitely recommend using this agency! Thank you!"
We responded:
"Thank you for the thoughtful review Anna"
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Kristalee Gray

August 29, 2024

5  out of  5
rating by Kristalee Gray
"Courtney Hensley is absolutely the best to work with! Easy to communicate, professional and efficient!"
We responded:
"Thank you for the fantastic review Kristalee!"
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Joshua Bradshaw

August 29, 2024

5  out of  5
rating by Joshua Bradshaw
"Saundra was incredibly pleasant to speak with and swiftly provided exactly what I needed. Thank you, Saundra—you're awesome!"
We responded:
"Thank you for the thoughtful review Joshua!"
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Cindy Guthrie

August 29, 2024

5  out of  5
rating by Cindy Guthrie
"We switched to State Farm with Courtney and saved money! Courtney helped us get the coverage we needed and still saved money from our old car insurance company. Even got more coverage. We are very happy."
We responded:
"Thank you for the thoughtful review Cindy!"
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Tina Lofton

August 28, 2024

5  out of  5
rating by Tina Lofton
"Saundra always goes above and beyond to make sure I am satisfied. She truly cares about her customers."
We responded:
"Thank you for the thoughtful review Tina!"