State Farm® Insurance Agent Chad Sittig

"I cannot say enough wonderful things about my insurance agent, Traci! I have been working with her for the past year, and she has been with me every step of the way. She took the time to explain my options and answered all of my questions.

We started by getting my auto and renters insurance in place. As my needs changed, she helped me add a hospitalization plan, and now she has helped me secure affordable life insurance that fits my budget.

Her patience, knowledge, and genuine care made the entire process easy and stress-free. She truly listens and works hard to find coverage that meets your needs without breaking your budget.

If you’re looking for someone who is honest, professional, and truly cares about helping her clients, I highly recommend Traci. Thank you for helping me protect what matters most and for making insurance simple to understand!

We will be adding boat insurance soon!"

"Professional, polite, and very transparent! Traci Gibson with State Farm Insurance offered a great life insurance policy tailored to my family's needs at a very reasonable rate. Exceptional customer service throughout the entire underwriting process. Thank you for everything!" Awesome customer service!"

"I've worked with Chad Sittig's branch of State Farm since I was a teenager with my first car. Ms. Traci Gibson has been my go-to agent ever since. Traci has supported me through my first car, my first home, 2nd home and more. There's no other insurance agent I trust to do my insurance. I don't know much about the insurance world, but Ms. Traci always takes the time to explain what's happening and gives me the information I need to make an informed decision. Ms. Traci has been my insurance agent for a total of about 15 years, and came to me HIGHLY recommended. As a satisfied customer, I cannot recommend her enough!"

"Traci went above and beyond to get me great quote on my boat insurance, worked with me and my ever-changing setup and got me on the water on schedule. Highly recommended."

"Personable, professional and responsive!! Great job, Hevin!!!"

"Traci Gibson
She was amazing with are homeowners policy
Called her again about are cars police
She is the best she saved us a lot of money
She is very good she knows all the ins and outs great customer service love her
Will allay go back and see her
Highly recommended
Traci Gibson"

"I am in the process of switching State Farm agents because of my experience with this office, specifically with the Life & Health Manager, Traci.
I started an auto insurance policy through this office on June 1 after relocating to North Carolina on short notice due to a family matter. On June 8, Traci contacted me to let me know they needed proof of my North Carolina residency. At the time, I had not yet been to the DMV, but I explained that I would provide the documentation as soon as possible.
On June 12, after receiving my temporary North Carolina driver's license, I called the office and was instructed to text a photo of it to Traci. After sending the document, I received no indication that there were any issues or that anything further was needed.
A month later, on July 13, Traci called to say they had never received the photo and still needed proof of residency. Rather than acknowledging the delayed follow-up or addressing what happened to the document I had previously sent, she repeatedly asked me to leave a Google review for her—three separate times during the call—and even suggested I do so before emailing my residency documentation. Given my experience, I chose not to leave a review at that time, but I immediately emailed a copy of my permanent North Carolina driver's license.
On July 18, I received a notice dated July 14 stating that my policy was being canceled because my North Carolina residency could not be verified. Since it was a Saturday, I contacted State Farm's national customer service line to confirm that my driver's license had been received. The representative informed me that there were no notes on my account regarding our prior conversations and no residency documents had been uploaded.
At that point, I requested a transfer to a different agent. My concern is not that residency verification was required—that is understandable—but that documents I submitted were apparently never processed, there was little to no follow-up until my policy was already at risk of cancellation, and my account lacked documentation of our communications. I hope future customers receive more timely follow-up and better recordkeeping than I experienced."

"Courtney at Chad Sittig’s office is always prompt and helpful. I highly recommend!"

"Great agency - agent Hevin Willis was knowledgeable and well informed about my needs. Ms Willis responded quickly and was able to secure the proper insurance in just a few minutes. Great person to work with."

"Great service and an excellent team!"

"Kayla was wonderful. So thankful to have someone to explain new homeowner details I don’t understand. Thank you!"

"I've been with this branch for about 16 years. The service has always been fantastic and personable. I'd rather pay more and stay with them than use another insurance provider, although thankfully my rates have been affordable since day one. They are very considerate of my needs, Kayla recently helped me with my vehicle's policy and got me a great rate. It only took about five minutes and couldn't have been easier. There are a few other employees that know me by name and have always been helpful and respectful. I've never been misled or misrepresented. I'm grateful for the professionalism and courtesy."

"Traci did a wonderful job gathering information, explaining coverages, offering options, and binding my insurance in a timely manner. She was knowledgeable, personable, and friendly. On top of this, the coverage was just what I needed and at a very competitive price!"

"Ms.Traci was very patient and helpful I really enjoyed how she took her time and went deeper into detail to help"

"Kayla, the agent, did a good job of explaining things and answered my questions in a very professional manner. Very happy with my experience."

"Courtney is extremely professional, friendly and service oriented. We worked over a period of a couple weeks to review my current coverages and needs moving forward. She was patient through the process never pushing me for info, just available when I could refocus and she earned the business through great communication and care."

"Tracie was very helpful with every & any intereaction !"

"Traci Gibson was the person who helped me with my insurance needs. She responded immediately to all my requests and was instrumental in securing my new mortgage. Thanks Traci! You're awesome!"

"Traci Gibson hands down! I have brought all of my employees and business partners! Great rates on auto, home, like and business insurance. Highly recommend to everyone - Family oriented!!!"

"Many thanks to Traci Gibson on helping me write and rewrite my policies!!"

"My agent Hevin was amazing, she was kind, helpful and very patient. I would recommend her to anyone!!! Truly the best :)"

"Traci Gibson was absolutely to work with!!!"

"Traci is absolutely amazing!!! She saved us so much money! Friendly, professional and just amazing! Highly recommend!!!! Thanks!"

"Very Helpful, such a pleasure to talk with her made my call very comforting helped me with the insurance questions Ms. Traci is the best !"

"Kayla was a great person to speak with.although I was thinking about changing insurance companies she understood but took the time to explain in detail the differences that I had overlooked. Without her professionalism and sincerity I would had made a huge mistake..thank you,tim wall"