State Farm® Insurance Agent Chad Sittig

"Worst business to deal with, my mom call regarding rate increase but told my mom return my sister license. We got a better deal and my mom went to cancel. Tracy and the other lady ask my mom to sent the other progressive insurance information which was private. My mom has the insurance policy information and show it to them but they want to see the entire policy information. I told my mom to ask why, but they never answer her. Because the lady Tracy knows is private information and it should not be share. They kept insisting they need to see the other insurance policy information. So my mom call me about it and they took her phone sent the insurance information to them selves. I talked to Tracy on the phone to ask why they need the other insurance company policy information. She change the subject to I need prove of cancellation from progressive. I called progressive and they told me they already sent the information regarding and it should already be automatically sent as well. My mom told me after they saw that my dad is not on the new policy, the lady Tracy treated to report my dad but my dad is not home and does not drive the car so that why we took him off. Want to give people head up what they have to deal with!!! Know the rule and regulations!! She even rebuke my mom that if your daughter knows so much why don’t she work with insurance policy!!!"

"I hope anyone reading this does not believe the defensive responses they give when they get a poor review for their poor customer service. Please do not fall for it. They may make it easy to sign a policy and take your money, but outside of taking money they are unable to handle any other tasks. They also have google remove bad reviews. So just FYI, a lot of people have left accurate reviews regarding their poor customer service, that have come down. They are right , I am no longer a customer. But I'm still going on several months of over charges with no refund or return communication. They are VERY quick to respond to google reviews, but never phone calls or emails. If only they worked on reimbursing their customers for "accidental charges" as hard as they worked on their google reviews."

"Traci is so friendly and on top of her game. It’s so wonderful to have an agent who looks out for me and who I can really trust!"

"I recently moved to New Bern. I had received quotes from two other major companies, both very expensive. I felt they were more interested in making money than helping me with the coverage l needed. Traci was actually interested in helping ME. She knows her stuff. I bought full coverage for home and auto. I truly liked Traci and her manner of business and knowledge. If you need insurance, call Tracy at State Farm. Betty Sander New Bern, NC"

"Quick service, very friendly until you ever need to speak to them again. Once they have your money it's a fight to even get a return phone call. She set up a single home flood policy for me and yet knew I lived in a condo. Costing me almost double what it should have. Talked to someone else in the office after leaving message for my agent and was told they would look into it. Never heard from them again. I switched to a new insurance co. Over a month ago and let them know with all documentation they required to end my coverage on the 12th of the month yet they still took my automatic payment for the entire month. Shop around they're not going to look out for you!"

"Traci was very helpful and personable."

"Staff was very accommodating ( Juli) helped navigate all paperwork for me. Was very understanding as to my situation and had great empathy. Highly recommend"

"TRACI IS BACK!!! I have known Traci for quite sometime, and I know she loves insurance and people. If I have any clients looking for any sort of insurance, I always send them to Traci because I know they will be taken care of!"

"I called the office the other day to make a payment, And my girl TRACI is back.🙌🏾 Im so happy. She is so amazing. She handles everything so professional and with care. Always a good vibe ❤️"

"Traci is amazing to work with and very knowledgeable."

"Traci has been great! Have worked with her for years and is always on top of everything! See Traci for all your needs!"

"Traci Gibson was a huge help with our search for new homeowners insurance! We are looking forward to working with her again to bundle our auto when it's time for renewal."

"This lady knows her assignment...there really is no competition. There has never been a situation that has come up for me or my family that she couldn't handle. Please come and see Traci Gibson for all your insurance needs."

"Traci Gibson was phenomenal!!!"

"Has always worked so hard to make a difference and take care of me every time I have needed anything ! The Communication and Passion to help is outstanding ! Thank you Traci Gibson for all you do !"

"Traci Gibson at Chad Sittig state farm is awsome."

"Katie Dunnell is a very focused on getting her clients the best she can get. She's very diligent. Someone you will want in your corner."

"Traci is always super helpful and treats us with respect. She is honest and gives great advice in any insurance situation we have questions about."

"Traci was really helpful in explaining my policy to me and insured that I knew what was covered in my policy. Great customer service!"

"I had an excellent experience working with Natasha Ericson. From the moment I contacted her, she was incredibly responsive, knowledgeable, and professional. She took the time to explain all the details of my coverage options and helped me find a plan that fits my needs and budget. I felt fully supported throughout the entire process, and I appreciate her patience in answering all my questions. The entire team is highly recommend if you're looking for someone who truly cares about their clients!"

"I've been doing business with State Farm for many years. I've found their service to be great. Katie Dunnell !! and her team are exceptional. Excellent service. Concise, polite, understanding, and looking for the best way to help customers.."

"It has been a pleasure working with Traci Gibson. It is very rare that you find someone who cares more about other people than herself. Traci is special."

"The people in Chad's office are always helpful and knowledgeable! I really appreciate Katie Dunnell's work ethic, knowledge and professionalism! I send my real estate clients to her so she can expedite a smooth and stress free experience!"

"We bundle our home and car with him. The entire staff is friendly and helpfull. We recently had a small claim and had a check in our hands within a couple days."

"Great Service"