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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Luis Lopez

October 30, 2023

5  out of  5 rating by Luis Lopez
"We had the pleasure of working with Jennifer Hobbs-Swindell at State Farm. She was absolutely wonderful and helpful & knowledgeable. Only praises for her!!!"

Brenda True

October 18, 2023

5  out of  5 rating by Brenda True
"Very informative and professional. They assist you with many of life's necessitates under one umbrella."

Carolyn Adams

October 13, 2023

5  out of  5 rating by Carolyn Adams
"My husband and I relocated from Pennsylvania to North Carolina last summer. As a longtime customer of State Farm, we had no doubt that we would continue to receive the same excellent service that we had become accustomed to receiving from State Farm since the 80's! Our agent, Jennifer Swindell, of Chad Sittig's office, did not disappoint us. She's been very professional, cordial and willing to listen to our areas of concern. This is why we continue to choose State Farm to insure our cars and our home. Choose State Farm! You won't be disappointed!"

Logan NC4OM

October 6, 2023

1  out of  5 rating by Logan NC4OM
"Worthless. Sent to a mechanic “from their list”, mechanic took 2 months to return vehicle, had to return it, still isn’t fixed. First time I tried to get assistance from State Farm they told me “it’s my own prerogative” if I want to get it inspected. The second time I called, I asked to “make an appointment with Chad about my claim” and was told “he doesn’t do that”. My next phone call is corporate."

Cindy Richardson

September 13, 2023

5  out of  5 rating by Cindy Richardson
"I would like to express my sincere thanks to Courtney who works at this office. She was very helpful to me and went out of her way to assist me with a claim issue. She was very courteous, professional and pleasant while assisting me. She provided excellent customer service which is very difficult to find in this day and age. Thank you very much Courtney. You are a credit to your agency."

Lauren Cooper

September 11, 2023

1  out of  5 rating by Lauren Cooper
"I had a family friend that previously worked here. I waited two weeks for a quote and then received one for the wrong Lauren C. that had a different middle name and driver’s license number than mine. I informed the member helping me and then waited another month for a correct quote that never came. But, I did receive a nice survey asking me how my service experience was and how informative the policy breakdown on my quote was… nice joke State Farm. I really wish I could say my experience was good but it was definitely the opposite."

Kelly Tippins

August 7, 2023

5  out of  5 rating by Kelly Tippins
"Jennifer is very professional and really knows her industry. She new all the extra things to look for and cross reference. Very impressive!"

Megan Kaufman

August 5, 2023

5  out of  5 rating by Megan Kaufman
"Jennifer helped us to better understand our coverage, switch our two vehicles from another company and saved us a bunch of money in the process. Thank you!"

Betty Rodgers

June 12, 2023

5  out of  5 rating by Betty Rodgers
"I was comparing prices for my home, wind and hail and auto insurance. Jennifer Swindell was recommended by my sister. I enjoyed working wit her. Definitely would recommended Jennifer to my friends."


June 5, 2023

5  out of  5 rating by C Y B E R
"Macy is an absolute pleasure to deal with, she is extremely knowledgeable, polite and responsive. Whenever I have a question, a concern, or need any help at all… Macy is right there to assist me!"

Hailey Knear

June 3, 2023

5  out of  5 rating by Hailey Knear
"macy has been extremely helpful this past year in getting me quotes for numerous different types of insurance. she helped me score a good deal on renters insurance and has been amazing at answering any and all of my insurance related questions!"

Dan Brosnan

May 31, 2023

2  out of  5 rating by Dan Brosnan
"Loaded up on policies, never filed a claim. Near impossible to get someone on phone to answer question on my policy or to follow up. They seem to be okay as long as you do not need a response."

Tedra Manning

May 31, 2023

5  out of  5 rating by Tedra Manning
"Dawson answered all of my questions and any concerns that I had! He took care of what I needed! Thanks Dawson! 😊"

J Altum

May 30, 2023

5  out of  5 rating by J Altum
"Macy Hansen-Penzien was wonderful to work when we moved to the area in getting new insurance set up. Very attentive and good communication."

Dave Lange

May 30, 2023

5  out of  5 rating by Dave Lange
"Jennifer has been great agent. We became her customer four years ago when we moved here. She is very helpful and takes the time to explain the details of our policies."

Stephen Genovese

May 30, 2023

5  out of  5 rating by Stephen Genovese
"Macy is very courteous and helpful."

Kirby Lewis

May 26, 2023

5  out of  5 rating by Kirby Lewis
"Macy Hansen-Penzien has provided spectacular assistance, helping me navigate some confusing insurance situations. I highly recommend this agency."

Kimblin Murrell

May 25, 2023

5  out of  5 rating by Kimblin Murrell
"Dawson, was very pleasant this morning. Speech was clear, he listen very well an even asked how my day was goin. Dawson for the win this morning"

tiff w

May 24, 2023

5  out of  5 rating by tiff w
"Dawson has great customer service!"

Aaron DeVenuta

May 20, 2023

5  out of  5 rating by Aaron DeVenuta
"Dawson Shuman went above and beyond to help us get our Flood Policy canceled from FEMA. It was a long and painful process but he stuck with it and got us our long overdue refund! Thank you for excellent service!"

Marla Carson

May 18, 2023

5  out of  5 rating by Marla Carson
"Dawson was amazing! He was so professional and patient with answering all my questions. He was able to give me better coverage and explained it all in a way I could understand. I was with my last company for close to 30 years so I was a little hesitant, but Dawson's kindness made it easy to switch! I highly recommend contacting him for your insurance needs!"

Donni McCutcheon

May 16, 2023

5  out of  5 rating by Donni McCutcheon
"This morning I received a text that I missed a payment on my Mustang. I have been with State Farm since age 16 and had never missed a payment so I was of course very embarrassed that I did but also very thankful that Dawson was so helpful in getting it taken care of for me immediately when I called there. I'm 70 now and grateful to Dawson and State Farm for taking care of me so good over all these years."

Kevin Martin

May 15, 2023

5  out of  5 rating by Kevin Martin
"Dawson was very helpful! It was a pleasure working with them and I recommend them to everyone!"

Kathleen Forrest

May 15, 2023

5  out of  5 rating by Kathleen Forrest
"I spoke with Dawson who was so kind and reassuring. He helped me pay my bill that had not gone through my regular bill pay method for some reason. He assured me my policy would not be cancelled. He answered all of my questions. He had knowledge of my policy and truly was a calming presence in a stressful situation for me. Thank you Dawson!"

David Skalka

May 11, 2023

5  out of  5 rating by David Skalka
"Our old homeowners policy had become unaffordable. A friend recommended Chad Sittig's office. Dawson did a great job, helping us to switch our home, auto and umbrella policies. He is very knowledgeable and provided timely responses to our questions. As a result, we feel like we have a much better understanding of insurance options in eastern NC. With his help, we were able to get policies that better suit our needs and we are also saving money."